Terms of Service

1. About us

Podiar Ltd is registered in England and Wales, company number 17487157, registered office Suite RA01, 195-197 Wood Street, London, E17 3NU. Contact: hello@podiar.co.uk.

2. The service

Podiar lets car dealers:

• photograph vehicles with guided capture in the Podiar mobile app;
• turn those photographs into showroom images, by placing the real, unaltered vehicle into a rendered room, with registration plates blurred, replaced or left as the Customer chooses;
• on plans that include them, produce 360° spins reconstructed from a walk-round of the vehicle;
• manage stock, listings and enquiries in the web dashboard; and
• publish finished images and listings through Podiar’s embeddable widgets and feeds on the Customer’s own website, or by downloading them for use elsewhere.

Podiar does not use generative AI on the Customer’s photographs. We may improve and change the service over time; we will not make a change that materially reduces the core service during a paid period without telling you first.

3. Accounts

• The Customer’s workspace owner creates the account and invites users. Each user must have their own login; logins must not be shared.
• The Customer is responsible for its users, for keeping credentials secure, and for removing access when someone leaves. Tell us straight away at hello@podiar.co.uk if you think an account has been compromised.
• Users must be at least 18 and acting for the Customer’s business.

4. Acceptable use

The Customer must, and must make sure its users:

• only photograph and upload vehicles it is entitled to photograph and market (its own stock, or vehicles it has permission to list), and only on premises where it may take photographs;
• avoid capturing people where possible, and have any permission needed for anyone who appears in a photograph;
• describe vehicles honestly: the finished images show the real vehicle, and must not be used to misrepresent its condition, history or specification;
• not upload anything unlawful, infringing, offensive or unrelated to selling vehicles;
• not try to break, overload, reverse-engineer, scrape or get around the limits or security of the service, or use it to build a competing product; and
• comply with all laws that apply to its advertising and its handling of personal data.

We may suspend access that breaks this section or puts the service or other customers at risk. Where we reasonably can, we will warn you first.

5. Your content

• You own your content: your photographs, vehicle details and enquiries, and the showroom images and spins we produce from them (“Output”).
• You give us a non-exclusive licence to host, copy, process and display your content only as needed to provide and support the service, including through the processors listed in our Privacy Policy, and to publish it where you tell us to (for example through a widget on your website).
• You may use Output for marketing the vehicles shown, anywhere, during and after your subscription. The rooms, looks and other design elements in Output remain ours; you may not extract them for use other than as part of that Output.
• You are responsible for your content and confirm you have the right to give us this licence.

6. Data protection

For personal data in your content (for example, enquiries from members of the public, or anything visible in a photograph) you are the controller and we are your processor. We process it only on your instructions and in line with our data processing terms [link the Data Processing Addendum once published], which form part of these terms. Our Privacy Policy explains how we handle the personal data we control, such as your users’ account details.

7. Published images, widgets and feeds

When you publish a listing, its images and details become publicly available through Podiar’s widgets and feeds on your website. You choose what to publish and can unpublish or withdraw a vehicle at any time. Plate redaction is set by you, per showroom; blurring is the default. Plate detection is automated and, while it is accurate in most cases, it can miss a plate: check finished images before publishing them, especially if you have switched redaction off.

8. Plans, fees and billing

• Plans, prices, monthly car allowances and extra-car charges are as shown on our pricing page (or in an order agreed in writing with us, for plans we set up directly) at the time you subscribe.
• Subscriptions are bought and managed on the web, in the Podiar dashboard, not in the mobile app. Payment is taken by our payment provider, Revolut, by card, in advance for each monthly or annual period, and renews automatically until cancelled.
• Cars used beyond your plan’s monthly allowance are charged at your plan’s extra-car rate. A full 360° walk-round uses one car from your allowance, as the app shows before you start; discarding a spin does not refund it.
• We may change our prices for future billing periods by giving you at least [30 days’] notice; the change applies from your next renewal.
• If a payment fails, the workspace becomes inactive: you can still view your content, but new captures and edits are paused until payment is made.
• Except where the law requires otherwise, fees already paid are not refundable. [confirm refund policy, including for annual plans]

9. Cancellation and termination

• You can cancel at any time in the dashboard (Settings → Subscription). You can choose to end at the end of the current billing period, keeping access until then, or immediately.
• Either of us may end these terms by notice if the other seriously breaches them and does not put it right within 14 days of being asked, or becomes insolvent.
• When the contract ends, access to the workspace stops. Images you have already downloaded remain yours to use. Export or download anything else you need before you cancel; we will delete or anonymise your content within [period] afterwards, except where we must keep it by law.
• An individual user can delete their own account at any time from the app (Settings → Account → Delete account).

10. Availability and support

We aim to keep Podiar available and working well, but we do not promise it will be uninterrupted or error-free. Processing (especially 360° spins) takes time and can occasionally fail; when it does we will re-run it or help you re-capture. Help is available at help.podiar.co.uk and by email at hello@podiar.co.uk.

11. Warranties

We will provide the service with reasonable skill and care. Apart from that, and to the extent the law allows, the service is provided “as is”, and we give no other warranties or conditions, whether express or implied, including as to fitness for a particular purpose.

12. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• Neither of us is liable for loss of profits, revenue, business, goodwill or anticipated savings, or for indirect or consequential loss.
• Our total liability under or in connection with these terms in any 12-month period is limited to [the fees paid by the Customer in the 12 months before the claim / a fixed sum].
• You are responsible for the listings and advertisements you publish, including their accuracy and compliance with advertising and consumer law.

13. Our intellectual property

Podiar’s software, apps, models, rooms, looks, designs and brand belong to us or our licensors. We give you a non-exclusive, non-transferable right to use the service for your business during your subscription. If you send us feedback, we may use it freely.

14. Changes to these terms

We may update these terms. We will give you at least [30 days’] notice by email or in the dashboard of any change that materially affects you. If you do not agree, you may cancel before the change takes effect.

15. General

• These terms (with the pricing page, any written order and the data processing terms) are the whole agreement between us about Podiar.
• Neither of us is responsible for delays caused by events outside our reasonable control.
• You may not transfer these terms without our consent. We may transfer them to a company that takes over our business.
• If any part of these terms is found unenforceable, the rest still applies. No one else has rights under these terms.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

16. Contact

Podiar Ltd, Suite RA01, 195-197 Wood Street, London, E17 3NU. Email hello@podiar.co.uk.